Job Descriptions
Job descriptions are foundational to a well-run practice. As your office evolves, whether by adopting new technologies, welcoming new team members, or streamlining daily operations, clear role definitions prevent confusion and promote accountability. From the small but essential task of changing the voicemail for holiday hours, to following up on new patient inquiries, every responsibility has a place.
PRN works with you to create customized job descriptions tailored to your specific practice roles: Practice Manager, Patient Care Coordinator, Dental Assistant, Hygienist, Associate Dentist, or even the Owning Dentist. These documents clarify expectations, promote individual accountability, and serve as key benchmarks during performance evaluations.
Performance Reviews
Performance reviews are not about perfection—they’re about progress. PRN’s approach to performance coaching is centered around growth, communication, and alignment. Regular reviews help your team stay focused on shared goals and ensure each member understands how their work contributes to the practice’s vision.
PRN’s structured Performance Reviews offer an opportunity to celebrate wins, identify areas for growth, and set actionable goals. This process fuels individual development and drives practice-wide momentum.
Communication Training
Success in a dental practice hinges on communication—not just what is said, but how it’s said. PRN’s communication training empowers your team to navigate difficult conversations, reduce misunderstandings, and create stronger relationships with patients and colleagues alike.
Our training modules include:
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Conflict Prevention and Management
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Preventing Broken Appointments and Cancellations
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Perfecting the Patient Pass-Off
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Effective New Patient Phone Calls
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Presenting Treatment with Confidence
Each training is designed to enhance collaboration, improve patient experience, and boost team performance.
Team Building
When morale rises, so does productivity. PRN helps your team rediscover purpose and cohesion through intentional team-building strategies. Whether you're trying to revitalize a tired culture or strengthen an already successful team, we work with you to design meaningful, energizing experiences that reinforce camaraderie and shared purpose.
Morale Assessment
Your practice is unlike any other. That’s why PRN doesn’t apply one-size-fits-all solutions. Our name stands for “as needed”—and we live by that principle.
Before visiting your office, we send surveys to both doctors and staff to identify areas of strength and opportunities for growth. Once on site, we observe workflows, assess team dynamics, and evaluate patient management systems from scheduling to collections.
